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Annoying Business
Aug. 16th, 2007 02:54 pmGot a call from AT&T earlier in the week, trying (for the forty-fifth time) to sell me DSL. And then again today. *Told* the second woman about the earlier call. She said she had no way of knowing this (Strongly implying I was lying to avoid the sales pitch.) and launched into her spiel anyway. Told her I wasn't interested in DSL. She just kept talking. I hung up.
Do today's companies have some sort of demented business practice where they are _supposed_ to annoy customers and potential customers? Yeah, they may occasionally make a sale from someone who just wants them to SHUT UP! But how many other times do they not only lose that sale, but any good will the customer might have had? And any chance of future sales along with it?
Seriously, even if I hadn't tried DSL before and been severely disappointed with it, this annoying persistence would turn me against it. I'm even tempted to switch my phone service to the local cable company just to punish AT&T for this.
Do today's companies have some sort of demented business practice where they are _supposed_ to annoy customers and potential customers? Yeah, they may occasionally make a sale from someone who just wants them to SHUT UP! But how many other times do they not only lose that sale, but any good will the customer might have had? And any chance of future sales along with it?
Seriously, even if I hadn't tried DSL before and been severely disappointed with it, this annoying persistence would turn me against it. I'm even tempted to switch my phone service to the local cable company just to punish AT&T for this.
