Stickmaker (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
stickmaker) wrote2010-10-13 11:12 pm
stickmaker) wrote2010-10-13 11:12 pm
Scanner Pains
I just spent nearly six hours registering the software for my new PlusTek scanner. Based on my experience with this app I do _not_ recommend LaserSoft products, if this is typical of their software.
Note that the installation of both the hardware and software produced only minor problems. Despite no actual instructions beyond a manual of screenshots with no captions and a Quick Start which was difficult to parse and not adequate for getting started. The real problem was the registration. Even after I finally managed to get the product registered (the instructions said the serial number was supplied with the materials, but not which of several serial numbers I was supposed to use) the online update told me I _wasn't_ registered, but wouldn't let me register because I was already registered. Oh, and there's no actual user manual, just QuickTime movies in the app itself.
Note that the installation of both the hardware and software produced only minor problems. Despite no actual instructions beyond a manual of screenshots with no captions and a Quick Start which was difficult to parse and not adequate for getting started. The real problem was the registration. Even after I finally managed to get the product registered (the instructions said the serial number was supplied with the materials, but not which of several serial numbers I was supposed to use) the online update told me I _wasn't_ registered, but wouldn't let me register because I was already registered. Oh, and there's no actual user manual, just QuickTime movies in the app itself.